Return and Refund Policy·
Last updated: May 13, 2026
Thank you for shopping at Meditaura.
If, for any reason, You are not completely satisfied with a purchase We invite You to review our policy on refunds and returns.
The following terms are applicable for any products that You purchased with Us.
Interpretation and Definitions
Interpretation
Definitions
The words whose initial letters are capitalized have meanings defined under the following conditions. The following definitions shall have the same meaning regardless of whether they appear in singular or in plural.
For the purposes of this Return and Refund Policy:
- Company (referred to as either “the Company”, “We”, “Us” or “Our” in this Policy) refers to Shanghai Nanlushen Trading Co., Ltd, Floor 1-2, Building 4, No. 1628 Lizheng Road, Lin-gang Special Area, China (Shanghai) Pilot Free Trade Zone, 201304.
- Goods refer to the items offered for sale on the Service.
- Orders mean a request by You to purchase Goods from Us.
- Service refers to the Website.
- Website refers to Meditaura, accessible from https://meditaura.com.
- You means the individual accessing or using the Service, or the company, or other legal entity on behalf of which such individual is accessing or using the Service, as applicable.
Your Order Cancellation Rights
You are entitled to cancel Your Order within 14 days without giving any reason for doing so.
The deadline for cancelling an Order is 14 days from the date on which You received the Goods or on which a third party you have appointed, who is not the carrier, takes possession of the product delivered.
In order to exercise Your right of cancellation, You must inform Us of your decision by means of a clear statement. You can inform Us of your decision by:
- By email: [email protected]
We will reimburse You no later than 14 days from the day on which We receive the returned Goods.
Refund Method and Fees
To the extent permitted by law, Meditaura implements the following refund policy to cover administrative and logistical costs:
- Store Credit Only: All approved returns will be issued exclusively as Store Credit tied to your Meditaura account. No cash, credit card, or PayPal original-method refunds will be issued.
- Restocking Fee: All returns are subject to a non-negotiable 20% Restocking Charge. This amount will be automatically deducted from the total store credit issued.
- Timeline: We will issue the Store Credit no later than 14 days from the day on which We receive the returned Goods.
Non-Refundable Costs: Original shipping fees and any customs duties/taxes paid are strictly non-refundable.
Conditions for Returns
In order for the Goods to be eligible for a return, please make sure that:
- The Goods were purchased in the last 14 days.
- The Goods are in the original, unopened packaging with all tags and seals intact.
The following Goods cannot be returned:
- The supply of Goods made to Your specifications or clearly personalized.
- The supply of Goods which according to their nature are not suitable to be returned, deteriorate rapidly or where the date of expiry is over.
- The supply of Goods which are not suitable for return due to health protection or hygiene reasons and were unsealed after delivery.
- The supply of Goods which are, after delivery, according to their nature, inseparably mixed with other items.
We may refuse returns that do not meet the conditions above, to the extent permitted by applicable law.
Only regular priced Goods may be refunded. Unfortunately, Goods on sale cannot be refunded. This exclusion may not apply to You if it is not permitted by applicable law.
Product-Specific Hygiene & Safety Terms
Due to the nature of our products, the following specific restrictions apply:
- Hygiene-Sensitive Items (Meditation Mats & Yoga Apparel): These items must be returned in “As-New” condition—unused, unwashed, and unsealed. If the protective seal or hygiene wrap is broken, the item is considered “used” and is ineligible for return.
- Consumables (Incense & Candles): Incense sticks, cones, and candles must be in their original, unopened factory packaging. Once opened or lit, these items cannot be returned.
- Fragile Items & Shipping Damage (Ceramic Burners): In the event of receiving damaged goods, You must provide clear photo/video evidence of both the packaging and the damaged item to [email protected] within 48-72 hours of delivery. Requests made after this window will be denied.
Returning Goods
You are responsible for the cost and risk of returning the Goods to Us.
Please contact [email protected] to receive the current and correct return address before shipping. Returns sent to our registration address or the origin address without prior authorization will not be processed.
We cannot be held responsible for Goods damaged or lost in the return shipment. Therefore, We recommend an insured and trackable mail service. We are unable to issue a refund without actual receipt of the Goods or proof of received return delivery.
Gifts
f the Goods were marked as a gift when purchased and then shipped directly to you, You’ll receive a gift credit for the value of your return. Once the returned product is received, a gift certificate will be mailed to You.
If the Goods weren’t marked as a gift when purchased, or the gift giver had the Order shipped to themselves to give it to You later, We will send the refund to the gift giver.
Contact Us
If you have any questions about our Returns and Refunds Policy, please contact us:
- By email: [email protected]